Policies

Privacy policy

Privacy Policy – MALABAR CRAFTS

Last Updated: October 25, 2026

At MALABAR CRAFTS ("we", "us", "our", or "the Company"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process, and share your personal information when you visit our website, make a purchase, use our services, or communicate with us.

By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue using our website and services.

1. Information We Collect

We may collect different types of personal information depending on how you interact with our website and services.

A. Personal Information Provided by You

When you place an order, create an account, or contact us, we may collect:

Full name
Mobile number and WhatsApp number
Email address
Billing address
Shipping and delivery address
Order details and purchase history
Payment confirmation and transaction details
Account login details, where applicable
Information shared during customer support communications

You may choose not to provide certain information. However, this may prevent us from processing your orders or providing specific services.

B. Automatically Collected Information

When you visit our website, certain information may automatically be collected, including:

IP address
Browser type and version
Device information
Operating system
Website browsing activity
Pages visited and time spent on our website
Referral sources
Cookies and similar tracking technologies

This information helps us understand website usage and improve our customers' browsing experience.

C. Information from Third Parties

We may receive certain information from third-party service providers, including:

Payment gateway providers processing your transactions.
Courier and logistics partners handling order deliveries.
Website hosting and technical service providers.
Analytics and advertising platforms, where applicable.

Any information received from third parties will be handled in accordance with this Privacy Policy and applicable laws.

2. How We Use Your Personal Information

MALABAR CRAFTS may use your personal information for the following purposes:

A. Order Processing and Fulfilment

To process and confirm your orders.
To verify payments and transactions.
To arrange product packaging, shipping, and delivery.
To send order confirmations and delivery updates.
To provide assistance with replacements or eligible refunds.

B. Customer Support

To respond to customer enquiries and complaints.
To provide assistance through phone, WhatsApp, or email.
To resolve order-related issues.
To improve our customer service experience.

C. Marketing and Promotions

To share information about new products, offers, discounts, and promotional campaigns.
To send marketing communications through email, SMS, or WhatsApp, where permitted.
To display relevant advertisements and promotional content.

You may opt out of promotional communications at any time.

D. Website Improvement

To analyse website traffic and customer behaviour.
To improve website functionality and user experience.
To understand customer preferences.
To develop better products and services.

E. Security and Fraud Prevention

To identify suspicious transactions and fraudulent activities.
To protect our website, customers, and business.
To maintain the security of customer accounts and transactions.

F. Legal Compliance

To comply with applicable Indian laws and regulations.
To maintain necessary business and transaction records.
To respond to lawful requests from government authorities.
To protect our legal rights and interests.

3. Cookies and Tracking Technologies

Like many websites, MALABAR CRAFTS may use cookies, pixels, and similar tracking technologies.

Cookies are small data files stored on your device when you visit our website.

We may use cookies to:

Remember your browsing preferences.
Improve website performance.
Understand visitor behaviour.
Analyse website traffic.
Support advertising and marketing activities.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features and functionality.

Third-party services may also use cookies or similar technologies in accordance with their respective privacy policies.

4. Sharing Your Personal Information

We do not sell your personal information to third parties.

However, we may share necessary information with trusted third-party service providers to operate our business and fulfil your orders.

These may include:

Payment Gateway Providers: To securely process payments and transactions.
Courier and Delivery Partners: To deliver purchased products to your address.
Website Hosting Providers: To maintain and operate our website.
Analytics Providers: To understand website traffic and improve performance.
Marketing Partners: To support advertising and promotional activities, where applicable.
Customer Support Providers: To assist with customer enquiries and service requests.

We may also disclose information when required by law, legal proceedings, government authorities, or to protect our business and customers.

5. Third-Party Websites and Links

Our website may contain links to third-party websites, payment gateways, social media platforms, or other external services.

These websites operate independently and have their own privacy policies and terms of use.

MALABAR CRAFTS is not responsible for the privacy practices, security, or content of third-party websites.

We encourage customers to review the privacy policies of external websites before sharing personal information.

6. Children's Privacy

Our website and services are not specifically intended for children.

We do not knowingly collect personal information from children in violation of applicable laws.

If we become aware that personal information has been collected from a child without the required consent, we will take appropriate steps to address the matter in accordance with applicable laws.

Parents or legal guardians may contact us if they believe their child's personal information has been provided to us improperly.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

Unauthorized access.
Loss or misuse of information.
Unauthorized disclosure.
Alteration or destruction of personal data.

Payment transactions are processed through applicable third-party payment service providers. We do not intentionally store complete credit or debit card details on our website servers.

However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted online.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Process and fulfil customer orders.
Maintain purchase and transaction records.
Provide customer support.
Resolve disputes and complaints.
Comply with applicable legal and regulatory requirements.
Protect our business and prevent fraudulent activities.

When personal information is no longer required, we will take appropriate steps to delete or anonymise it, subject to applicable legal requirements.

9. Your Privacy Rights

Subject to applicable laws, you may have the following rights regarding your personal information:

Right to Access: Request information about the personal data we hold about you.
Right to Correction: Request correction of inaccurate or incomplete personal information.
Right to Erasure: Request deletion of personal information, subject to applicable legal and regulatory retention requirements.
Right to Withdraw Consent: Withdraw consent where we rely on your consent to process personal information.
Right to Grievance Redressal: Raise concerns or complaints regarding how your personal information is handled.

To exercise these rights, please contact us using the details provided in the Contact Us section.

We may request reasonable information to verify your identity before processing your request.

10. Marketing Communication Preferences

We may occasionally contact you with product updates, promotional offers, discounts, and other marketing information.

You can opt out of promotional communications at any time by:

Using the unsubscribe option in promotional emails.
Requesting removal from promotional WhatsApp or SMS communications.
Contacting our customer support team.