Thank you for choosing Malabar Crafts for your cast iron, indalium, and brass cookware and gift items needs. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.
Information We Collect:
Personal Information:
When you make a purchase, we collect your name, address, email, and phone number to process and fulfill your order.
Payment Information:
To complete your purchase, we collect payment details such as credit card information. Please note that we do not store or process your payment information directly; it is securely handled by our trusted payment processors.
Account Information:
If you create an account on our website, we collect and store your username, password, and other account-related information.
Communication Data:
We may collect data from your communications with us, including emails and messages, to provide customer support and improve our services.
How We Use Your Information:
Order Processing:
We use your personal information to process and fulfill your orders, communicate order updates, and provide customer support.
Account Management:
If you create an account, we use your account information to manage your account, provide personalized services, and maintain your preferences.
Marketing Communication:
With your consent, we may send you promotional emails about our products, special offers, or newsletters. You can opt out of these communications at any time.
Improving Our Services:
We analyze data to understand how users interact with our website, enabling us to enhance user experience and improve our product offerings.
Information Sharing:
We do not sell, trade, or otherwise transfer your personal information to third parties. Trusted third parties, such as payment processors and shipping partners, are only given the necessary information to perform their services, and they are bound by confidentiality agreements.
Data Security:
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
Your Choices:
You can opt-out of receiving marketing communications from us by following the unsubscribe link in the emails we send.
Cookies:
We use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
Changes to this Privacy Policy:
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date.
Contact Us:
If you have any questions or concerns regarding our Privacy Policy, please contact us at contactus@malabarcrafts.in.
By using our website, you consent to the terms outlined in this Privacy Policy.
Shipping Policy for Malabar Crafts – Your Cast Iron and Cookware Haven
At Malabar Crafts, we understand the excitement of receiving your quality cast iron and cookware. Here’s our shipping policy to guide you through the process:
1. Processing Time:
- Orders are processed within 1-4 business days.
- You will receive a confirmation email with your order details once the order is processed.
2. Shipping Methods:
- We offer standard and expedited shipping options.
- Standard shipping generally takes 3-8 business days.
- Expedited shipping delivers within 1-4 business days.
3. Shipping Regions:
- We currently ship all over India.
- Unfortunately, we do not offer international shipping at this time.
4. Shipping Costs:
- Expedited shipping costs are calculated based on the weight and destination.
5. Order Tracking:
- Once your order is shipped, you will receive a tracking number via email.
- Use the provided tracking information to monitor the delivery status.
6. Shipping Partners:
- We partner with reliable carriers to ensure safe and timely deliveries.
- Our primary carriers include Professional Courier, DTDC.
7. Shipping to P.O. Boxes:
- We do not ship to P.O. boxes. Please provide a physical address for delivery.
8. Delays and Issues:
- Malabar Crafts is not responsible for delays caused by external factors such as weather conditions or carrier issues.
- Contact our customer support if you encounter any issues with your shipment.
Refund Policy for Malabar Crafts – Your Satisfaction is Our Priority
At Malabar Crafts, we are dedicated to providing you with high-quality cast iron and cookware. If you encounter any issues with your purchase, we’ve got you covered with our refund policy.
1. Damaged or Broken Items:
- If you receive a product that is damaged or has broken pieces, we offer a full refund.
- To initiate the refund process, provide us with an unboxing video clearly showing the damage.
- Contact our customer support at refund@malabarcrafts.com within 48 hours of receiving the damaged product.
2. Size-related Issues:
- In case of size-related concerns, we offer a hassle-free replacement.
- Notify us within 7 days of receiving the product, and we’ll arrange for a replacement of the correct size.
3. Other Reasons for Refund:
- For refunds due to reasons other than breakage or size issues, contact us directly via WhatsApp at +91 9995347756.
- Provide your order number and a brief explanation of the reason for the refund.
4. Refund Processing Time:
- Refunds will be processed within 5 business days of approval.
- The refunded amount will be credited back to the original payment method.
5. Returning Items:
- If instructed to return the item, please ship it back in its original packaging.
- Return shipping costs for reasons other than damage or size issues are the responsibility of the customer.
6. Contact Us:
- Reach out to our customer support at support@malabarcrafts.com for any refund-related inquiries.
- For immediate assistance, contact us via WhatsApp at +91 9995347756.
7. Exceptional Cases:
- We understand that unique situations may arise. If you believe your case requires special consideration, please contact our customer support team for personalized assistance.
Malabar Crafts aims to provide you with a seamless shopping experience, and your satisfaction is our top priority. Thank you for choosing Malabar Crafts for your culinary needs!
TERMS AND CONDITIONS OF MALABAR CRAFTS
1. Acceptance of Terms:
- By accessing or using the Malabar Crafts website, you agree to comply with and be bound by these Terms and Conditions.
2. Product Information:
- Malabar Crafts strives to provide accurate and up-to-date information about our cast iron, indalium, and bronze products. However, we do not warrant the accuracy or completeness of the information.
3. Orders and Payments:
- Placing an order on our Website constitutes an offer to purchase the products. All orders are subject to availability and acceptance.
- Payment is required at the time of placing the order. We accept online payments, and all transactions are secure.
4. Shipping and Delivery:
- Malabar Crafts aims to process and ship orders promptly. Shipping times may vary based on location and product availability.
- Customers are responsible for providing accurate shipping information. Malabar Crafts is not responsible for delays or losses due to incorrect shipping details.
5. Returns and Refunds:
- Malabar Crafts follows a detailed Refund Policy for returns and refunds. Please review the policy for information on eligible returns and refund procedures.
6. Product Warranty:
- Malabar Crafts provides a Warranty Policy outlining the terms and conditions of product warranties, where applicable.
7. Intellectual Property:
- All content, logos, and images on the Website are the intellectual property of Malabar Crafts and may not be used without permission.
8. Privacy Policy:
- The collection and use of personal information are governed by our Privacy Policy. By using the Website, you consent to the terms outlined in the Privacy Policy.
9. Limitation of Liability:
- Malabar Crafts shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.
10. Changes to Terms:
- Malabar Crafts reserves the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on the Website.
12. Contact Information:
- For any inquiries or concerns regarding these Terms and Conditions, please contact us at contact@malabarcrafts.com.
By using the Malabar Crafts website, you agree to abide by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our Website.